Privacy & Data Protection Policy

Classic Folios Limited (“we”, “our”, or “us”) is committed to protecting personal data and ensuring full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

This policy details how we collect, use, and handle personal information across our website and digital services, including the Spaciable Living platform.

1. Data Controller Information

  • Data Controller: Classic Folios Limited
  • Registered Office Address: Units 14-15 Monks Brook Industrial Park, School Close, Chandler's Ford, Eastleigh, Hampshire, SO53 4RA
  • ICO Registration Reference: ZA347650
  • Contact Email: hello@spaciable.com
  • Data Protection Officer (DPO): David Graydon (hello@spaciable.com)

2. Our Commitment to Privacy

We process personal data lawfully, fairly, and transparently. We collect only the minimum data necessary to operate our website, respond to commercial enquiries, support business development, and deliver the Spaciable Living platform to residents.

We maintain a strict data protection framework ensuring:

  • Lawful, fair, and transparent processing
  • Explicit and limited processing purposes
  • Minimal and relevant data collection
  • Secure storage and robust technical controls
  • Defined retention schedules
  • Strict adherence to individual data rights

3. Personal Data We Collect & How We Collect It

A. Website Visitors & Commercial Enquiries

When you browse our website or contact us, we may collect:

  • Contact Data: Name, corporate email, phone number, and job title when submitted via webforms or enquiries.
  • Technical & Analytics Data: IP address, browser type, device details, operating system, pages visited, and session duration.

B. Business Visitor Identification & B2B Direct Marketing (Lead Forensics)

We use business intelligence tools, specifically Lead Forensics, to monitor web traffic.

  • Lead Forensics matches visiting IP addresses against a corporate database to identify companies visiting our website.
  • This process identifies visiting organizations (such as company name, business address, and pages viewed).
  • Where appropriate, we may identify relevant corporate decision-makers within those organizations and reach out with tailored commercial information regarding our services under Legitimate Interest.

C. Residents Using Spaciable Living

Data processed for the Spaciable Living platform is handled strictly to fulfill service obligations to residents and home builders. This includes:

  • Contact details (email, phone, address).
  • Property details provided by your developer.
  • Issue reporting, handover records, and communication history.
  • App performance diagnostics.

(For full details regarding resident data, please refer to the specific Spaciable Living App Privacy Policy).

4. Lawful Bases for Processing

We rely on the following lawful bases under UK GDPR:

  • Legitimate Interests:
    • Operating and optimizing our website.
    • Conducting B2B website visitor analytics and business development (via Lead Forensics) to engage corporate prospects displaying interest in our solutions.
  • Contractual Necessity: Providing the Spaciable Living resident platform and customer support.
  • Consent: Setting non-essential website cookies or delivering opted-in marketing newsletters.
  • Legal Obligation: Complying with statutory accounting, tax, or regulatory duties.

5. Direct Marketing & Your Right to Object

Where we process your business contact details for B2B outreach based on Legitimate Interest, you have an absolute right to object at any time.

If you do not wish to receive sales or marketing communications from us, email sales@classicfolios.com or click the "Unsubscribe" link in any outreach email. We will immediately remove your details from our marketing communications lists.

6. Cookies & Tracking Technologies

We use essential cookies for core site operations, alongside analytics cookies and tracking scripts (such as Google Analytics and Lead Forensics) to analyze site performance and business traffic. Non-essential tracking scripts are only enabled with your consent via our cookie banner.

For complete information regarding specific cookies, retention periods, and how to manage your preferences, please review our full Cookie Policy.

7. Sharing Personal Data

We do not sell personal data or share data with external advertising networks. Personal data is shared strictly on a need-to-know basis with:

  • Service Processors: Trusted third-party vendors providing cloud hosting, web analytics, CRM systems, email infrastructure, and B2B traffic monitoring (Lead Forensics).
  • Property Developers / Building Managers: Where required to resolve resident support issues within Spaciable Living.
  • Legal Bodies: Where required by applicable law or regulatory mandate.

All third-party processors are bound by data processing agreements ensuring compliance with UK GDPR standards.

8. International Data Transfers

Where data is hosted or processed outside the UK, we ensure statutory protections are in place, such as:

  • UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).
  • Transfer Risk Assessments (TRAs).
  • Technical security protections (including encryption in transit and at rest).

9. Data Retention

We retain personal information only for as long as necessary to fulfill the commercial and operational purposes for which it was collected, or in line with automated system settings:

  • Webform Enquiries & CRM Prospect Data: Lead information submitted via webforms and stored in our CRM is retained for as long as necessary to manage commercial enquiries, evaluate potential business opportunities, and share relevant service updates under Legitimate Interest.
  • Suppression Lists: If you opt out of communications, minimal contact details are retained indefinitely on a "Do Not Contact" list to ensure your preference is respected in all future outreach.
  • B2B Web Traffic Analytics (Lead Forensics): Corporate visitor IP data and company browsing logs are retained for as long as necessary to maintain our B2B commercial outreach history and analytics, or for the duration of our business intelligence service agreement.
  • Website Analytics Data: Retained in accordance with standard automated retention periods configured in our web analytics platforms (e.g., Google Analytics).
  • Resident Data (Spaciable Living): Retained for the duration of our contract with the relevant property developer/management company, plus statutory limitation periods required for platform administration.

10. Your Rights

Under UK GDPR, individuals have the right to:

  • Access: Request a copy of personal data held about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of personal data where no overriding legal basis applies.
  • Restriction & Objection: Object to processing based on legitimate interests or restrict processing.
  • Data Portability: Request data transfer in a structured format.
  • Withdraw Consent: Withdraw consent at any time where processing relies on consent.

To exercise your rights, contact sales@classicfolios.com.

11. Contact & Complaints

For questions or concerns regarding our privacy practices, contact our Data Protection Officer at hello@spaciable.com.

You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner’s Office (ICO)
    Website: www.ico.org.uk | Helpline: 0303 123 1113

12. Updates to This Policy

This policy is reviewed regularly and updated to reflect changes in legal or operational requirements. The latest version will always be published on this page.