Classic Folios has been the UK’s leading supplier of homeowner manuals to the residential property market for over twenty years. We’re proud of the continual development of innovative products to keep pace with the changing needs of our clients and this is reflected in exceptional retention rates. Account Management is a department dedicated to achieving this, meeting existing client needs through outstanding customer care and both upselling and cross selling to ensure the best solution for them.
You will manage the relationship with our smaller clients ensuring they receive a first-class service. You will regularly evaluate the client packages and identify new opportunities from within existing accounts.
You will need to ensure a deep enough understanding of clients’ individual experiences and needs to head off potential issues before they become problems.
You’ll have experience of:
Your skill set:
· Ability to drive client retention, renewals and upsells
· Flexibility; able to adapt to customer needs with a focus on the solution not the problem
· Excellent relationship building and networking skills
What we offer
Please attach a covering letter with your CV, demonstrating a successful sales record and previous exemplary customer service to firstname.lastname@example.org
Closing date Friday 16th April 2021.