Careers

Work alongside exceptional people who really care about each other and the clients they serve.

Classic Folios is the UK’s leading supplier of homeowner’s manuals to the residential property market.
We’re proud of our exceptional client retention rate and work tirelessly to achieve customer satisfaction.

Junior Account Manager – Full time

The company

Classic Folios has been the UK’s leading supplier of homeowner manuals to the residential property market for over twenty years.  We’re proud of the continual development of innovative products to keep pace with the changing needs of our clients and this is reflected in exceptional retention rates. Account Management is a department dedicated to achieving this, meeting existing client needs through outstanding customer care and both upselling and cross selling to ensure the best solution for them.

The role

You will manage the relationship with our smaller clients ensuring they receive a first-class service. You will regularly evaluate the client packages and identify new opportunities from within existing accounts.

You will need to ensure a deep enough understanding of clients’ individual experiences and needs to head off potential issues before they become problems.

 

About you

You’ll have experience of:

  • A     Client Services/Account Management Role (within the building industry     would be an advantage, but not a prerequisite).
  • Handling     stressful situations and deadline pressures, responding well when challenges     present themselves
  • Acting     as an ambassador both internally and externally providing written and     verbal reports with high degrees of accuracy  
  • Exceeding     pre-agreed targets

Your skill set:

·       Ability to drive client retention, renewals and upsells

·       Flexibility; able to adapt to customer needs with a focus on the solution not the problem

·       Excellent relationship building and networking skills

What we offer

  • Basic     salary based on experience – £18.5 – £20k (dependent on experience) plus generous     commission structure
  • Pension     scheme
  • Employee benefits program
  • Childcare vouchers
  • A fun and friendly office environment with     flexibility to work across home and office

 

To apply

Please attach a covering letter with your CV, demonstrating a successful sales record and previous exemplary customer service to julia@classicfolios.com

Closing date Friday 16th April 2021.

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