Five Top Customer Care Tips for New Homebuilders
With 86% of buyers willing to pay more for a better customer experience, it has never been more important for homebuilders to deliver excellent customer care.
With 86% of buyers willing to pay more for a better customer experience, it has never been more important for homebuilders to deliver excellent customer care.
From ESG Conferences to the spread of PropTech, Managing Director David Graydon shares his thoughts on the key issues facing the property industry this month.
As Spaciable sweeps the nation, we decided to map out all of the developments on our award-winning portal to show our reach from Elgin to Plymouth, and Donaghmore to Norwich (and everywhere in between)!
The Resi ESG conference took place in London at the beginning of May. Here, we have outlined five of the most significant messages from the conference, supported by alarming statistics, showing that immediate action is needed from everyone involved.
With so much talk of sustainability, pushing your ESG credentials and how the UK government wants to achieve net zero by 2050, now is the time to take action and make sure you’re paving the way for the future.
With the Oscars recently in the bag, can you name the films that starred these iconic houses?
Property platform Boomin has identified the soap with highest property price growth, as well as which resident stands the best chance of becoming a property mogul!
Average UK house prices mark the fastest rising rate since 2007, with the year-on-year increase the highest in almost 40 years.
Forget Last of the Summer Wine – villages are competing to become First of the Summer Jäegerbombs, as homebuyers moving to rural areas are younger than a decade ago.
In the course of seven years, homebuyers’ priorities have changed from location to sustainability, with conscientious customers swotting up on EPCs.
Straight from MIPIM, Managing Director David Graydon shares his thoughts on the key issues facing the property industry this month.
As vital as it is to give home users the tools they need to make the most of the sustainable features in their home, it is equally important to practice what you preach, and ensure your offices are as efficient as the homes you build.
Managing Director David Graydon shares hot topics for the month ahead - from lorries to space houses!
After decades of hitting snooze on the wake-up call that is global warming, 2021 seemed to be the year we finally stretched our arms and rolled out of bed.
Effectively putting numerous projects on hold, the heightened interest in home improvement during the pandemic, a deficit of around 100,000 lorry drivers in the UK, increased labour rates and the continued impact of Brexit and COVID-19 on imports have met in a perfect storm of disruption, giving homebuilders costly headaches. But will it continue in 2022?
Crunchbase has drawn on their data to highlight what PropTech trends we could see in 2022, helping developers and investors get ahead of the game.
Co-founder of SAGA, architect Sebastian Aristotelis has taken a starry-eyed approach to his profession, setting his sights on space architecture. But what are the logistics and can they be applied to more down-to-Earth projects?
While 2020 was full of uncertainty and angst, 2021 has given us more reason for optimism, and while it hasn’t always been plain sailing, it has produced many highlights – both from a business perspective and on a national scale.
The built environment could start to look a lot different over the next few decades, as a new era of architecture could be imminent. Take a look at some of the world's leading sustainable build projects.
According to The Solar Trade Association, solar panels have been installed to approximately 900,000 British homes. But with so many benefits, developers should strive to install solar panels on every building – especially when building integrated solar panels can actually save on roof covering costs.
With developers under unprecedented pressure to build sustainably, and many working towards net-zero targets, it can be tempting to prioritise this above all else.
Climate change is a term we hear regularly but to get to the heart of what we should be doing about it, we need to step back and remind ourselves what it actually means.
The Government’s Department for Levelling Up, Housing and Communities (DLUHC) has allocated a share of £57.8 million from the Brownfield Land Release Fund to over 50 councils in a bid to prioritise building on previously developed land.
After a 16 month pandemic-enforced estrangement, overseas buyers have returned to London in a boost to the capital’s developers, with prices set to rise by 8% in prime central London next year.
Royal Palm Companies CEO and founder Daniel Kodsi highlights four PropTechs that are currently changing the property industry and will continue to do so in the coming years.
They may not be much good for a decent night's sleep but these five houses feature some inspired design choices that could be due a renaissance in new builds.
“Phenomenal” video tours give Auction House food for thought on approach to technology coming out of the pandemic, as property industry finally realises the potential of PropTech to appeal to young homebuyers.
Derek Gemmell, Partner and Head of Construction and Property at Anderson Anderson & Brown (AAB), has criticised the lack of clarity around the proposed new Residential Property Developer Tax (RPDT) on large developers to raise funds to address unsafe cladding on existing buildings, while warning developers that they need to remain vigilant as new taxes, penalties and restrictions are introduced by the Government.
New legislation is set to be introduced by the Government that will make it compulsory for all new build homes and offices to incorporate electric vehicle (EV) charging points that can automatically charge vehicles during off-peak windows, giving developers food for thought when it comes to making parking provisions for new developments.
Artistic collective forms housing co-operative to buy the converted pub they rent. Is this the Gen-Z answer to the housing crisis or a flawed experiment?
RICS and The Property Ombudsman (TPO) have jointly launched a consultation on the Block Management Sector Code, as managing agents, homeowners and tenants are invited to give input on a series of standards and principles that are designed to improve professionalism within the sector.
The past few years has seen much written about the potential of PropTech and the significant investment in the development of technology. Now we are seeing the first signs of the property industry’s mentality towards technology having drastically changed. Data showing increases in investment is now data showing increases in adoption, as technology drives the industry into a new era.
Over three years since the Hackett report was published, the Building Safety Bill has been introduced in Parliament to kickstart reforms of how residential towers are built and managed, drawing a mixed reaction from the industry. Building owners who are non-compliant could face criminal prosecution, so action is needed and we can help. Read on to find out how the reforms will affect you, and how we can help you make the adjustment.
Quick Move Now has reported that the fall-through rate in Q2 of 2021 peaked at 39%, making the year-to-date average 38%, with 22% citing attempts to negotiate a lower price or cold feet as the main reason, and 11% highlighting the slow progress of the sale. Daunting figures, no doubt, but don’t fear! Spaciable Legal – the latest addition to our award-winning portal – can reduce fall-throughs by 75%!
PropTech received a surge in interest during periods of lockdown, as contactless solutions became essential. As we prepare for a return to ‘normality’, PropTech seems to have become part of the furniture, having usurped antiquated processes, subsequently winning over an initially resistant industry.
The New Homes Quality Board (NHQB) has shared the details of its new Code of practice, which is designed to address the shortcomings of existing Consumer Codes and is open for public consultation. Find out when it is expected to come into play and how Classic Folios can help you make the transition by reading on.
What is the key to resurrecting the High Street? More bars and restaurants? Leisure activities, such as crazy golf and trampoline parks? Or is it actually retirement homes? The Audley Nightingale Place is one of a number of retirement villages popping up in cities, where once stood shops and office blocks, and these types of accommodation could be vital to helping the High Street thrive once again
In partnership with WeCOMPLETE, SPACIABLE LEGAL, which is a digital conveyancing tool that will revolutionise the conveyancing process and reduce fall-throughs by a whopping 75%.
Within the industry, we are all collectively aware of the pressure on the conveyance process which has increased by 12% last year due to the extremely high level of transactions in the housing sector over the past year. To digitalise, streamline and enable a faster sales process, at CLASSIC FOLIOS, we decided to create a new effective solution to relieve some of the strain that the housing market is facing in these challenging times.
The Queen’s Speech signalled a major shake-up of processes in the property industry, with ground rent and building safety reforms being somewhat overshadowed by the controversial Planning Bill, set to modernise the planning process. But not everyone is on board.
A shortage of land has led to developers getting increasingly competitive for medium and large scale schemes, with a number of developers citing the availability of land as the most pressing issue for the next quarter.
Knight Frank highlights data from OnTheMarket that shows a 30% rise in properties going under offer in England and Wales in March, compared to the same month in 2020; however, the smallest increase seems to come from those with the most to gain
Financial Reporter has highlighted figures from Twenty7Tec that show a 26.7% increase in searches for standard residential mortgages, between February and March, offering more evidence of a strong post-pandemic market.
Inside Housing has reported that between October and December last year, 84% of new builds in England and 87% in Wales, received an energy efficiency rating of A or B – the two highest grades, while only 3% of existing buildings in England had a rating of B, showing the chasm between new builds and those predating energy efficiency regulations
Dubai-based Khurram Shroff, chairman of IBC Group, has invested 100,000 Bitcoin (currently worth an eye-watering $4.8 billion) to create the Miami 2.0 Blockchain Strategy Foundation, among other joint ventures, marking the biggest Bitcoin investment in history.
Eindhoven social housing development blooms with vertical forest, just one of the project’s numerous sustainable features, setting a new standard for affordable housing.
London-based property developer, Avanton, embraces Tik Tok to market apartments to a new generation of buyers.
The New Homes Quality Board (NHQB) has been launched to introduce a new code of practice on how “homes are built and sold and how customers are treated”. So, what does this mean for the Consumer Code for Home Builders?
The conveyancing stage can be frustrating for buyers at the best of times, largely due to the work seemingly being conducted by a mysterious wizard behind a giant curtain, such is the lack of transparency. With some buyers waiting up to 40 days for local searches to be carried out and conveyancing costs doubling, Spaciable Legal pulls down the curtain to give buyers real-time updates and speed up the process.
Improving your customer service is one of the most impactful ways to save time and money, while enhancing your market position. There are a number of ways to do this and we can show you how.
PropertyMe has collated Proptech predictions for 2021 from five experts, noting that with Proptech start-ups benefiting from over $43 billion in funding since 2012, it could be set for a defining year. So, how can Proptech kickstart a tumultuous decade?
Even after a tumultuous year, research by DLA Piper suggests the UK is the global hotspot for overseas property investment. But does this help or hinder the local market, and could it price out first-time buyers?
The living nightmare that was 2020 saw people (sometimes literally) running for the hills, with Londoners leaving the hustle and bustle, in favour of open spaces. New figures from Hamptons and Rightmove help us identify where people are moving to en masse, and which regions and towns developers may want to keep a close eye on.
London and Home Counties-based developer Fairview New Homes pledges to donate £10,000 to buyers’ chosen charities when reserving a home at the Welcombe House Collection.
MakeUrMove has recently published a report on the changing needs of tenants in the wake of the pandemic. While the report focuses on rented accommodation, many of its findings can be applied to the property industry as a whole, giving insight into what can be expected in the coming months and years
First-time buyers can now apply for the new Help to Buy: Equity Loan scheme, to get on the property ladder with a new-build home, with the new scheme building on recent Government efforts to create more homeowners.
What are the biggest turn-ons and turn-offs when it comes to home design? Hammonds Furniture has delved into the question of what adds value to a home and revealed some interesting results.
Boris Johnson has elaborated on his plan to create new homeowners through long-term fixed-rate mortgages, as first proposed in last November’s Conservative election manifesto, in a bid to change ‘Generation Rent’ to ‘Generation Buy’.
Usually when we are thinking of decorating our homes, we pick up paint swatches from our DIY store, so we can decide between various shades of the same basic colour, all with names like ‘Emerald Blanket’ and ‘Lizard’s Tail’. Now, we may start selecting our wall paint based on its health benefits.
Home REIT, a real estate investment trust, is planning to let accommodation on 20-30 year leases to charities, housing associations and other regulated organisations that receive housing benefit from the local or central government to provide accommodation for the homeless, while aiming to provide a return of 7.5% per annum to investors over the medium term.
Cities have changed and adapted throughout history, though for many of us, probably not a great deal in our personal experience, save for some beloved chains leaving (RIP Woolworths). But the high street has long been suffering from the popularity of online retail and the current pandemic landed some even heavier blows, forcing a reevaluation of how cities can benefit us and vice versa.
Just as FinTech companies cashed in on the uncertainty, distrust and anger at established financial systems in the wake of the 2007-08 crisis, PropTech companies could be set for a similar redefining role in the post-COVID property industry.
With the government greenlighting rented electric scooter trials ahead of schedule, we may be taking the first steps towards the electric vehicle revolution sooner than expected.
This month saw the announcement of The Great Big British Stamp Duty Holiday (at least I think that’s what its formal title is?!).
It’s clear that the property industry is going to be integral to the post-COVID recovery.
I hope this finds you well in these trying times. We all like to think we are well-prepared to deal with the challenges thrown at us by the business landscape but then something like COVID-19 tears up the rulebook
We all want to feel like we are part of a community, but how often do we feel our voice is really heard? Enter Place Score: a groundbreaking tool that captures human-centric data to help governments, local authorities and developers design neighbourhoods with the residents’ input at the forefront of decisions.
With coronavirus having an unprecedented impact on businesses of all sectors and sizes, many companies are having to take unfamiliar measures to ensure they are in as strong a position as possible when normality eventually resumes. We have outlined some tips to help minimise the damage caused by the pandemic.
The wave of momentum that followed the general election and relative closure to the Brexit saga is already feeling like a distant memory, with the coronavirus outbreak wreaking havoc on a multitude of industries.
It seems that tech powerhouses, such as Apple, Amazon and now Microsoft are quickly realising that if they don’t put sustainability at the top end of their agenda, buying the latest iPhone, Echo Dot or Surface Pro is going to be the least of people’s worries.
In a bid to create more homeowners, the Government has proposed First Homes – a new scheme that will provide new build homes for local residents at a 30% market discount rate.
Many people would consider a positive review of a company from a trusted friend the most earnest form of marketing.
It’s more than a buzz word. It’s more than click-bait. It’s more than fear-mongering and the responsibility doesn’t fall at one single person’s doorstep. These statements aren’t hot takes; they are indisputable – that much is all too clear now. Articles published by Unissu and Raconteur highlight the necessity of collaboration in the quest to create a smart, green future. The shared message is clear: the responsibility doesn’t fall at one single person’s doorstep. The property industry can certainly help to set a new standard, but it relies on the application of green innovations from homeowners, tenants, office workers, companies, and so on.
‘The noughties’ is plagued by innuendo. ‘The 10s’ just sounds far too abridged to constitute a decade. ‘The Twenties’, however, at least sounds like the millennium’s first era, in much the same way Antony Slumbers suggested ‘the Roaring Twenties was the first real decade of the 20th Century.’ And so here we stand, 100 years later, in the early days of the 2020s, on the precipice of what some scholars, such as Klaus Schwab, are labelling the Fourth Industrial Revolution. But should we expect another boom period or heed the warning of history and prepare for the grinding halt that the Wall Street Crash brought the prosperity of the Roaring Twenties to in 1929? In listing 20 changes to the real estate industry to expect in the 2020s, Antony Slumbers suggests we should be optimistic.
In almost 16 years, Facebook has changed from a way for teenagers to plan trips to town and cast a wider social net than they would know what to do with to a commercial powerhouse that is rife with targeted advertising and occasional photos of people you no longer recognise. Now, users can search for properties to buy or rent through Facebook Marketplace, with property portals such as OnTheMarket using it to advertise homes. With almost 45 million Facebook users in the UK, the expansion of Marketplace from seller of sofas to purveyor of properties is sure to have invited attention from the offices of Zoopla and Rightmove; however, with Zoopla drawing 50 million visits per month and Rightmove 127.5 million, it is unlikely they will be usurped overnight. That being said, developers looking to advertise new builds may feel inclined to embrace the platform to maximise their reach.
At a time when so many sectors are under scrutiny for the detrimental impact their practices will have on future generations, it’s encouraging to see members of our industry embracing creative solutions to combat the environmental crisis, with urban farming proving the sky truly is the limit for sustainable living.
TechCrunch has reported that Alphabet Inc.’s urban innovation subsidiary, Sidewalk Labs, is set to proceed with its smart city development on the Toronto waterfront, despite backlash from a public wary of the company’s use of personal data. Why? Because Alphabet Inc. is the parent company of data consumer en masse, Google.
As 2019 draws to a close, so too does the window for 1982 sci-fi classic Blade Runner becoming a prophecy. There are no flying cars, no android war and things still happen during daylight. That being said, Acquire’s forecast for customer service trends in 2020 suggest artificial intelligence is making significant, but thankfully less dystopian, strides.
The number of homes in the ‘build to rent’ sector are increasing by 20% year on year, with an expected 1.7 million units estimated for when the market reaches full maturity
In light of some recent bad press concerning the customer service of some national developers, it is worth reminding ourselves of the value of a customer who feels genuinely cared for.
With Virgin Hotels developing a 40 storey hotel in Miami, 15 floors of which will offer furnished residential spaces, are mixed use, co-living developments becoming a popular alternative to apartment buildings?
Developers working on projects on the Elizabeth Line can be forgiven for looking through their hands at any news mentioning Crossrail, as positive progress updates seem to be diluted by concerns or threats to the high capacity railway.
News from Scandinavia with implications on lenders and spenders rubs off on UK mortgagees, as long-term, fixed rate, low interest loans are offered to buyers. Is this good news for buyers or worrying news for the economy?