New Homes Quality Board
Find out here how we can help you ensure your sales and handover processes are compliant with the New Homes Quality Code (NHQC).
From Purchase to AftercareComply with the New Homes Quality Code
Following conversations with the New Homes Quality Board (NHQB), Classic Folios were deemed to provide “some of the industry’s best assets in providing transparency and quality in customer content."
The NHQB is an independent non-profit organisation established to drive build quality and customer care reforms in the new build market through the New Homes Quality Code – a set of carefully considered principles that registered developers must adhere to.
Classic Folios gives you peace of mind that the information you provide your homeowners will be compliant with the New Homes Quality Code.
24/7 Peace of MindClassic Folios' Code Compliant Features
The NHQB’s New Homes Quality Code stipulates that various key pieces of information around the reservation and aftercare processes need to be provided to homebuyers in a written format.
Our Reservation and Completion Manuals remove any worries about compliance and save developers significant time and effort by producing the information on their behalf, while matching the content to their brand and tone of voice.
For further digital support, our award-winning residential portal, Spaciable, contains a wealth of features that can be used to effortlessly integrate Code-compliant processes.
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The New Homes Quality Code sets out various measures that must be taken during the reservation process to ensure transparent and honest processes and information are provided to homebuyers.
Our Reservation Manuals are the ideal way to communicate this information, detailing your processes, timescales, contact information and the reader’s rights as a homebuyer, as well as health and safety information for site visits.
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The New Homes Quality Code continues to set the standards of aftercare following Legal Completion, highlighting that a robust defect service needs to be provided and detailed to new homeowners, including timescales for addressing such issues, as well as a copy of the developer’s complaints procedure, warranty details, maintenance and ‘running-in’ advice, and details of future work on-site.
Our Completion Manuals are comprehensive yet highly accessible, written in the developer’s tone of voice and with their customer in mind – this means technical information is explained in an easily understandable manner and instructions are clear throughout.
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Spaciable, is a platform for developers and homebuyers to communicate, share vital information and updates in line with the NHQC, while digitalising processes to boost efficiency and impact of customer care.
Frequently Asked Questions
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The New Homes Quality Board, an independent non-profit organisation, is working to improve the homebuying experience through the New Homes Quality Code – a set of standards that define the expected build quality and customer service levels.
Property developers who register and adhere to these principles, which include responsiveness, transparency and fairness, with a specific emphasis on providing information in writing at key stages, can set themselves apart in the industry and gain a competitive edge.
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Any change in property regulations or legislation is sure to cause headaches amongst developers, as they revise processes and scramble to tick all the boxes to avoid penalties for non-compliance.
At Classic Folios, we can save you that headache – not only giving you the peace of mind that all of the information you provide your homebuyers is Code compliant but is also written to our market-leading standards, with an emphasis on your brand and the customer experience.
By detailing all of the required information in our Reservation and Completion Manuals, we can also help reduce customer queries, so not only will you avoid penalties, we also save you time on content creation and customer care, so you can focus efforts on new sales!