Fewer Customer Care Calls. Better HBF Scores.
For over 25 years Classic Folios has created bespoke handover packs, content and software solutions that reduce your customer care burden while keeping your developments fully NHQB compliant.
Discuss Your RequirementsPartnered with over 280 homebuilders and housing associations to deliver 300,000+ flawless plot completions.
The Strategic Cost of an Outstanding Handover
Protect Customer Care Teams
Most post-completion calls stem from easily answered operational questions. Our plot-specific solutions resolve buyer queries at source before they reach your phone lines.
Ensure Full Compliance
Meet strict New Homes Quality Code (NHQB) and Consumer Code obligations effortlessly with complete, custom-compiled content frameworks produced by our in-house experts.
Boost HBF Star Ratings
A high-touch handover creates a feel-good milestone on completion day, driving the glowing survey scores and word-of-mouth recommendations that protect your brand equity.
Bespoke Handover Folios & Luxury Document Boxes
Your homes are built to premium standards, meaning your physical completion assets deserve better than a cheap-looking wallet of dog-eared documents. Our tailored Bespoke Folios & Document Boxes elevate purchaser brand affinity the instant keys are exchanged.
Combine these with plot-specific Home User Guides written entirely from scratch by our professional editors, or add curated Welcome Gifts that generate organic social media milestones.
Spaciable Online Portal & Mobile Resident App
Modern property developments require digital efficiency alongside physical craftsmanship. The Spaciable Portal provides a comprehensive 24/7 self-service hub where buyers can access dynamic document libraries, step-by-step manuals and integrated appliance demonstration videos.
For active community building and ongoing support, the Spaciable Living App streamlines multi-family operations by consolidating defect reporting, building announcements, parcel tracking, visitor management and facility bookings into one central dashboard.
Bespoke to Your Brand
We provide unmatched flexibility to ensure every manual, box, portal interface or welcome kit aligns precisely with your corporate identity and palette layout constraints.
- Colours matched to your brand
- Vast range of premium materials
- Nickel or brass protective corners
- Debossed logos or engraved plates
- Optional dividers with accessible tabs
- Custom sizes and binding styles
From Planning to Completion: End-to-End Delivery
Consultation
We audit your plot pipelines, current customer care bottlenecks and specific layout criteria.
Content Strategy
Our editorial experts write and assemble comprehensive, non-templated documentation matched to your sites.
Digital Setup (if required)
We deploy and customize your Spaciable portal assets alongside matching home user documentation libraries.
Seamless Handover
Bespoke physical folios and gifts arrive right on schedule, matching handover timelines exactly.
Ready to Elevate Your Completions?
Discover how premium physical materials and digital handover software can streamline your post-completion operations, cut customer service overheads and defend your market reputation.
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