Classic Folios creates bespoke home user guides, handover packs and welcome gifts that reduce your customer care burden, keep you NHQB-compliant and make your brand look outstanding.
A generic handover pack doesn't just frustrate buyers — it drives up customer care costs, damages survey scores and chips away at the brand reputation you've worked hard to build.
Most post-completion calls are about information that should have been in the handover guide. Classic Folios eliminates them at source.
Buyers who aren't given clear information at handover mark you down on every survey — affecting your star rating.
The NHQB and Consumer Code require specific information at handover. Gaps leave you exposed to complaints.
A carrier bag of photocopies doesn't just disappoint — it undermines the premium you charge for your homes.
Trusted by over 280 homebuilders and housing associations to deliver handovers that reduce costs, ensure compliance and reflect the quality of their homes.
Whether you're building 20 homes or 2,000 — selling, renting or providing affordable housing — we have the expertise and products to deliver a handover that works for your business.
Reduce calls. Boost scores. Protect your brand with handover solutions used by national and boutique developers alike.
Learn more →
Empower residents, cut repair enquiries and meet regulatory obligations from day one — with guides built for affordable housing.
Learn more →
Keep residents informed, reduce avoidable enquiries and deliver a brand-led welcome with packs, guides and digital portals.
Learn more →
Our specialist writers research and write every guide from scratch, plot by plot — ensuring accuracy and content that actually answers residents's questions.
Every product designed to meet the requirements of the New Homes Quality Code and Consumer Code — protecting you and your buyers.
Battersea Power Station. One Tower Bridge. And hundreds of everyday schemes where our impact is just as real.
Content, folios, welcome gifts, digital portals, print, video — one account manager, one relationship.
That's not just experience — it's a track record. We know what works and bring that knowledge to every project.
"Classic Folios have been an invaluable partner in helping us deliver exceptional handover experiences. The quality of their home user guides consistently impresses our buyers and contributes directly to our customer satisfaction scores."
Senior Customer Care Manager — National Housebuilder
💛 Know a homebuilder or housing association? Refer them and receive a £250 reward.
Free consultation. No obligation. Expert advice tailored to your development.
