The Customer Journey

Classic Folios products are designed to build the relationship between the developer and the homebuyer at every stage of this journey.
Reservation
Completion
Settling
Living
Moving

Reservation

Usually the first contact with your customer, the reservation stage is a time to put them at ease and satisfy their need for information.

Our reservation packages provide a step-by-step guide to the buying process, while introducing the homebuyer to your company, team and values, thereby reducing buyer remorse and costly calls to your sales teams.

Completion

Be the first to congratulate your homebuyer with one of our bespoke completion packages.

Plot specific information ensures that your buyer has all the information they need about their new home, from heating systems to local bus services.  Our packages support your home demonstrations, reduce costly calls to your service teams and help your homeowners make the most of their new home.

Settling

Support your homebuyers after they have moved in.

Our completion and lifestyle packages can deliver the answers to frequently asked questions, from care and maintenance to registering appliances, reducing customer service calls and positively reinforcing your brand.

Living

Strengthen the connection with your brand. 

The benefits of our products continue to help your homeowner turn their property into a home.  Happy customers will recommend the companies they love, helping your brand to grow.

Moving

Your homeowners are also your next potential buyers. 

The carefully managed relationship will ensure that you are front of mind when the homeowner decides to move on.