Queries will arise – like taxes, it’s one of life’s guarantees. But with Spaciable’s Helping Hand, those queries needn’t cause sleepless nights for homeowners or constantly ringing phones for customer service teams.
Spaciable’s FAQs helps to create self-sufficient homeowners, while the Issues feature ensures that defects are accurately reported, logged and tracked, elevating the aftercare process.
Arranged into Settling In, Urgent, Troubleshooting, Home Care and General categories, we have drawn upon our 20+ years of experience in creating handover solutions to collate the most relevant frequently asked questions for new homeowners, providing them with the first port of call for any issues that arise, so they can quickly solve their own questions without needing to pick up the phone to your customer service team.
The snagging feature allows you to set a specific time window for the occupier to log a snag, so they can quickly notify you of any cosmetic issues, ensuring a smooth settling in period and a direct line of communication between you and theoccupier. It also provides the occupier with the option to attach photographs, so your customer care team can assess the situation and act quickly, without necessarily needing to visit the property.
Issues is a defect reporting tool that enables homeowners to submit explanations and images of any defects they notice in the home during the developer liability period, streamlining communication with the customer service team, so each party can keep on top of any issues as they arise.