Are Your Buyers in the Know About their New Build Warranties?
Changes to the Consumer Code ensure that the rights of new homebuyers are protected during what is likely to be the biggest purchase of their lives so far. However, the 2017 Homeowner Survey concluded that many homeowners still feel in the dark about their warranties.
According to the survey, conducted by YouGov for HomeOwners Alliance and BLP Insurance, nearly 50 per cent of buyers of new residential properties expect the 10-year warranty to cover minor snagging issues, but most warranties only protect against defects affecting the structure of the home.
At Classic Folios, we pride ourselves in building relationships between the developer and their buyers. The content that we provide comes from 20 years of industry knowledge and a team of experts who research and compile all the information a homeowner could ever need about their property.
We don’t agree with jargon. Our concisely written completion documents match the developer’s branding, so the buyer can easily access details about their warranties, as well as how to manage new property defects, such as cracks in walls that appear during the drying out process.
The survey results show that many consumers are not aware that builders are responsible for defects within the first two years. With developer and development led content from Classic Folios, customers are provided with relevant phone numbers in case of emergencies, such as electric or plumbing issues.
Our products are designed to reduce your customer service costs by helping buyers understand their property and find the information they need quickly, without the need to pick up the phone to your support teams.