Classic Folios Becomes One of the First NHQB Accredited Content Suppliers for Developers
Classic Folios has become one of the first New Homes Quality Board (NHQB) accredited suppliers of content for property developers, aligning the market-leading reservation and handover content provided to homebuyers with the new framework designed to elevate customer service in the property industry.
The New Homes Quality Board is an independent non-profit organisation established to drive build quality and customer care reforms in the new build market, following concerns around the level of service provided to homebuyers, through the New Homes Quality Code – a set of carefully considered principles that registered developers must adhere to.
These principles include assurances around a developers’ responsiveness, transparency of information and fairness of customer care, with a particular emphasis on the provision of information in a written format at reservation and completion, meaning many developers’ existing processes will have to be upgraded to a higher standard.
Classic Folios – the property industry’s go-to resource for exceptional handover and customer care solutions for over 26 years – has closely followed the New Homes Quality Code since its consultation period, ensuring the content they produce meets the requirements of the Code and the New Homes Ombudsman Service, while helping clients keep up-to-date with any developments around the Code. This included offering free consultations to ensure developers’ existing content was aligned with the proposed Code. Once the Code was formally published, they worked with developers including Redrow and Sigma Homes, who have registered with the NHQB, to amend their content to meet the new Code’s criteria.
Following an assessment period, Classic Folios achieved NHQB accreditation in a major endorsement of the company’s Reservation and Completion Manuals, and award-winning Spaciable portal, as the preeminent handover solutions to comply with the New Homes Quality Code, having already supported over 250 developers on hundreds of thousands of new build homes.
The New Homes Quality Code places significant emphasis on the provision of written information for homebuyers, making Classic Folios’ service an invaluable resource for developers, who can not only rely on Classic Folios to steer their customer care and handover in the appropriate direction but consolidate subsequent processes in market-leading content. Classic Folios’ track record working with the Consumer Code for Home Builders, NHBC and the former Code for Sustainable Homes will provide peace of mind to developers in search of a Code compliant solution.
Classic Folios’ Reservation and Completion Manuals have been influential resources used by developers including Berkeley Group, Hill Residential, Redrow Homes, Cala Homes and Battersea Power Station to on-board their homebuyers and help them settle into their new homes. Each manual is plot-specific, designed to match either developer or development branding, and written in the developer’s tone of voice by Classic Folios’ expert team of Editors.
The manuals feature vital information that helps manage both developers’ and homebuyers’ expectations, while also advising them of their respective responsibilities, to minimise delays, customer queries and issues down the line.
Spaciable – the digital arm of Classic Folios – is a turnkey SaaS product that helps developers to digitise their processes, increasing efficiency, while saving time and money, as well as providing a highly accessible resource of information for homebuyers, through FAQs, specifications, an interactive library, a local area guide, a defect reporting tool, and much more. The portal also improves communication between customer care teams and homebuyers, through a notifications feature and an interactive calendar. This functionality enables developers to achieve compliance and market-leading customer service easily and quickly.
Speaking on the accreditation, David Graydon, CEO of Classic Folios and Spaciable said:
“We are incredibly excited to be joining forces with the New Homes Quality Board. Being the first content supplier to receive NHQB accreditation was a major endorsement of our market-leading content, and a sign of the trust placed in us to help the NHQB raise standards amongst developers to ultimately improve the homebuying experience.”
Leon Livermore, Chief Executive Officer at New Homes Quality Board, said:
“We are delighted to be welcoming Classic Folios as one of our first accredited content suppliers for developers. Not only are they classified among some of industry’s best assets in providing transparency and quality in customer content, but we also have complete trust that Classic Folios share the same goal as us in creating a better future for consumers in the built environment.”
To find out how Classic Folios can help you ensure compliance with the New Homes Quality Code, fill in the form at www.classicfolios.com/contact