New Home Quality Board to Set New Standards for Housebuilders

This month has seen the launch of the New Homes Quality Board (NHQB) – a new organisation designed to improve the quality of homes for buyers by placing more responsibility on developers.

Led by Natalie Elphicke MP, the board will introduce a new code of practice, known as the New Homes Code, requiring developers to share effective complaints procedures with their customers, comprising specified timelines within which issues will be addressed to the customer’s satisfaction, or be referred to the New Homes Ombudsman Service (NHOS).

The NHQB consists of permanently-appointed board members from various consumer bodies, warranty providers, housebuilders, the finance sector and independents, where “no one body is dominant.”

In Natalie Elphicke MP’s words, “The arrangements will lead to a step change in how new homes are built and sold and how customers are treated.  The board is committed to driving new build quality and strengthening protections for buyers.”

So, what does this mean for the Consumer Code for Homebuilders and similar consumer protection schemes?

According to Today’s Conveyancer, ‘there will be a transition period during which developers will be required to sign up to the new arrangement and so be subject to the requirements of the New Homes Code and the jurisdiction of the NHOS.’

This suggests that, at least initially, the board will run parallel to the Consumer Code for Home Builders.  Indeed, the Consumer Code’s website notes that there are no plans for the NHQB to replace the Code ‘until alternative arrangements are in place’ and they will ‘work hard to ensure that those already covered by the Code continue to receive the protection it affords them.’

The reality is, however, that the NHQB covers much of the same ground as the Consumer Code, with the added responsibility of build quality standards.  The situation is complicated somewhat by the Consumer Code highlighting that many homebuyers are currently reliant on them for protection.  While it does seem that NHQB will eventually become the industry standard-bearer, the Consumer Code is likely to stick around for the time being, as the intricacies of the transition are ironed out.

As we have with the Consumer Code, Classic Folios will help ensure you comply with any new customer service standards that are implemented by the NHQB.

If you have any questions or want to find out more, please contact us on 023 8062 6280 or at sales@classicfolios.com

More Blog Posts

Record-breaking Bitcoin Investment to Help Blockchain Become Blockbuster

Dubai-based Khurram Shroff, chairman of IBC Group, has invested 100,000 Bitcoin (currently worth an eye-watering $4.8 billion) to create the Miami 2.0 Blockchain Strategy Foundation, among other joint ventures, marking the biggest Bitcoin investment in history.

Trees to Grow Out of Concrete Jungle

Eindhoven social housing development blooms with vertical forest, just one of the project’s numerous sustainable features, setting a new standard for affordable housing.

Rightmove Report 9 Million Reasons for Optimism

Home Tours Go Viral

London-based property developer, Avanton, embraces Tik Tok to market apartments to a new generation of buyers.

New Home Quality Board to Set New Standards for Housebuilders

The New Homes Quality Board (NHQB) has been launched to introduce a new code of practice on how “homes are built and sold and how customers are treated”. So, what does this mean for the Consumer Code for Home Builders?

How Great Customer Service Can Save You Time and Money

Improving your customer service is one of the most impactful ways to save time and money, while enhancing your market position. There are a number of ways to do this and we can show you how.

Proptech Set to Shine in 2021

PropertyMe has collated Proptech predictions for 2021 from five experts, noting that with Proptech start-ups benefiting from over $43 billion in funding since 2012, it could be set for a defining year. So, how can Proptech kickstart a tumultuous decade?

The UK Still Has (Post-) Brex Appeal

Even after a tumultuous year, research by DLA Piper suggests the UK is the global hotspot for overseas property investment. But does this help or hinder the local market, and could it price out first-time buyers?

The Great Migration

The living nightmare that was 2020 saw people (sometimes literally) running for the hills, with Londoners leaving the hustle and bustle, in favour of open spaces. New figures from Hamptons and Rightmove help us identify where people are moving to en masse, and which regions and towns developers may want to keep a close eye on.

The Season for Giving

London and Home Counties-based developer Fairview New Homes pledges to donate £10,000 to buyers’ chosen charities when reserving a home at the Welcombe House Collection.

2020’s Lockdown and 2021’s Bounce Back

MakeUrMove has recently published a report on the changing needs of tenants in the wake of the pandemic. While the report focuses on rented accommodation, many of its findings can be applied to the property industry as a whole, giving insight into what can be expected in the coming months and years

Help to Buy 2.0 Open for Business

First-time buyers can now apply for the new Help to Buy: Equity Loan scheme, to get on the property ladder with a new-build home, with the new scheme building on recent Government efforts to create more homeowners.

How to Add Value to Your Homes

What are the biggest turn-ons and turn-offs when it comes to home design? Hammonds Furniture has delved into the question of what adds value to a home and revealed some interesting results.

GoodBuy Generation Rent

Boris Johnson has elaborated on his plan to create new homeowners through long-term fixed-rate mortgages, as first proposed in last November’s Conservative election manifesto, in a bid to change ‘Generation Rent’ to ‘Generation Buy’.

Protection from Paint

Usually when we are thinking of decorating our homes, we pick up paint swatches from our DIY store, so we can decide between various shades of the same basic colour, all with names like ‘Emerald Blanket’ and ‘Lizard’s Tail’. Now, we may start selecting our wall paint based on its health benefits.

How Ethical is Ethical Investing?

Home REIT, a real estate investment trust, is planning to let accommodation on 20-30 year leases to charities, housing associations and other regulated organisations that receive housing benefit from the local or central government to provide accommodation for the homeless, while aiming to provide a return of 7.5% per annum to investors over the medium term.

The City of Tomorrow

Cities have changed and adapted throughout history, though for many of us, probably not a great deal in our personal experience, save for some beloved chains leaving (RIP Woolworths). But the high street has long been suffering from the popularity of online retail and the current pandemic landed some even heavier blows, forcing a reevaluation of how cities can benefit us and vice versa.

Pandemic Makes PropTech Impossible to Ignore

Just as FinTech companies cashed in on the uncertainty, distrust and anger at established financial systems in the wake of the 2007-08 crisis, PropTech companies could be set for a similar redefining role in the post-COVID property industry.‍

We find ourselves in a defining moment for urban transport.

With the government greenlighting rented electric scooter trials ahead of schedule, we may be taking the first steps towards the electric vehicle revolution sooner than expected.

The Price of a Stamp

This month saw the announcement of The Great Big British Stamp Duty Holiday (at least I think that’s what its formal title is?!).

Building Towards a Better Future…In Principle

It’s clear that the property industry is going to be integral to the post-COVID recovery.

COVID-19 Summary for Businesses and Next Steps

I hope this finds you well in these trying times. We all like to think we are well-prepared to deal with the challenges thrown at us by the business landscape but then something like COVID-19 tears up the rulebook

Turn Customers Into Salespeople – Pass It On

Planning for the People with Place Score

We all want to feel like we are part of a community, but how often do we feel our voice is really heard? Enter Place Score: a groundbreaking tool that captures human-centric data to help governments, local authorities and developers design neighbourhoods with the residents’ input at the forefront of decisions.

A guide to Corporate Responses to COVID-19

With coronavirus having an unprecedented impact on businesses of all sectors and sizes, many companies are having to take unfamiliar measures to ensure they are in as strong a position as possible when normality eventually resumes. We have outlined some tips to help minimise the damage caused by the pandemic.

Coronavirus Hits Housing Market

The wave of momentum that followed the general election and relative closure to the Brexit saga is already feeling like a distant memory, with the coronavirus outbreak wreaking havoc on a multitude of industries.

Tech Tock – Microsoft Set Deadline to Achieve Carbon Negative Status and What It Means for Real Estate

It seems that tech powerhouses, such as Apple, Amazon and now Microsoft are quickly realising that if they don’t put sustainability at the top end of their agenda, buying the latest iPhone, Echo Dot or Surface Pro is going to be the least of people’s worries.

Budding Buyers Buoyed By First Homes Scheme

In a bid to create more homeowners, the Government has proposed First Homes – a new scheme that will provide new build homes for local residents at a 30% market discount rate.

Turn Customers Into Salespeople – Pass It On

Many people would consider a positive review of a company from a trusted friend the most earnest form of marketing.

What’s Smart, Green and Can’t Be Ignored?

It’s more than a buzz word. It’s more than click-bait. It’s more than fear-mongering and the responsibility doesn’t fall at one single person’s doorstep. These statements aren’t hot takes; they are indisputable – that much is all too clear now. Articles published by Unissu and Raconteur highlight the necessity of collaboration in the quest to create a smart, green future. The shared message is clear: the responsibility doesn’t fall at one single person’s doorstep. The property industry can certainly help to set a new standard, but it relies on the application of green innovations from homeowners, tenants, office workers, companies, and so on.

The Roaring Twenties Part II?

‘The noughties’ is plagued by innuendo. ‘The 10s’ just sounds far too abridged to constitute a decade. ‘The Twenties’, however, at least sounds like the millennium’s first era, in much the same way Antony Slumbers suggested ‘the Roaring Twenties was the first real decade of the 20th Century.’ And so here we stand, 100 years later, in the early days of the 2020s, on the precipice of what some scholars, such as Klaus Schwab, are labelling the Fourth Industrial Revolution. But should we expect another boom period or heed the warning of history and prepare for the grinding halt that the Wall Street Crash brought the prosperity of the Roaring Twenties to in 1929? In listing 20 changes to the real estate industry to expect in the 2020s, Antony Slumbers suggests we should be optimistic.

Like, Comment and Buy a New House on Facebook

In almost 16 years, Facebook has changed from a way for teenagers to plan trips to town and cast a wider social net than they would know what to do with to a commercial powerhouse that is rife with targeted advertising and occasional photos of people you no longer recognise. Now, users can search for properties to buy or rent through Facebook Marketplace, with property portals such as OnTheMarket using it to advertise homes. With almost 45 million Facebook users in the UK, the expansion of Marketplace from seller of sofas to purveyor of properties is sure to have invited attention from the offices of Zoopla and Rightmove; however, with Zoopla drawing 50 million visits per month and Rightmove 127.5 million, it is unlikely they will be usurped overnight. That being said, developers looking to advertise new builds may feel inclined to embrace the platform to maximise their reach.

Farming at 140ft

At a time when so many sectors are under scrutiny for the detrimental impact their practices will have on future generations, it’s encouraging to see members of our industry embracing creative solutions to combat the environmental crisis, with urban farming proving the sky truly is the limit for sustainable living.

Google Parent Company Receives Green Light for Green Living

TechCrunch has reported that Alphabet Inc.’s urban innovation subsidiary, Sidewalk Labs, is set to proceed with its smart city development on the Toronto waterfront, despite backlash from a public wary of the company’s use of personal data. Why? Because Alphabet Inc. is the parent company of data consumer en masse, Google.

A 2020 Vision of Customer Service

As 2019 draws to a close, so too does the window for 1982 sci-fi classic Blade Runner becoming a prophecy. There are no flying cars, no android war and things still happen during daylight. That being said, Acquire’s forecast for customer service trends in 2020 suggest artificial intelligence is making significant, but thankfully less dystopian, strides.

The Rental Market

The number of homes in the ‘build to rent’ sector are increasing by 20% year on year, with an expected 1.7 million units estimated for when the market reaches full maturity

HBF Survey News

In light of some recent bad press concerning the customer service of some national developers, it is worth reminding ourselves of the value of a customer who feels genuinely cared for.

Hotel Offers Living Space

With Virgin Hotels developing a 40 storey hotel in Miami, 15 floors of which will offer furnished residential spaces, are mixed use, co-living developments becoming a popular alternative to apartment buildings?

Developers Affected By Crossrail

Developers working on projects on the Elizabeth Line can be forgiven for looking through their hands at any news mentioning Crossrail, as positive progress updates seem to be diluted by concerns or threats to the high capacity railway.

Free Money

News from Scandinavia with implications on lenders and spenders rubs off on UK mortgagees, as long-term, fixed rate, low interest loans are offered to buyers. Is this good news for buyers or worrying news for the economy?

A Demand for Affordable Living

Affordable living in London with a long-term outlook? Tenants today, homeowners tomorrow. London Living Rent and London Shared Ownership boosted by new plans.