| Customer Testimonials |
"Well, producing our home-owner manuals for this development has certainly been an unusually painless experience - Delia and I are now personally acquainted! Any team who has ever written a manual for a large development will understand how time consuming and painstakingly difficult this process can be, difficulties of which are compounded given that our house-designs are all bespoke therefore allowing for minimum generic content. With this in mind we knew we would never be able to give production of the manual the 100% focus it demanded. Having worked with Classic Folios for a number of years you were already aware of the high standards we would be expecting and you have exceeded our expectations in every way. The manuals look fabulous and our Customers’ have been absolutely thrilled with it; the manual really has everything they need to know, leaving them in complete control of their new environment on this 240 acre estate." |
"I would just like to thank you very much for the Captain’s Packs which we received at the end of last week. They look great and we really appreciate your help with this" C. MacMillan-Scott, BURGESS (22 Sept 08) |
| Just wanted to say thanks so much to you and the team for turning around my request so quickly for the binder - it arrived yesterday as planned. The binder is extremely good quality and was perfect for the photos and memorabilia I had. I gave Nigel his present today and he was over the moon - the folder made it look very special…a WHSmith one simply wouldn't have done it justice!
N. Welsby (11 Sept 08) |
"We have just received the handover folios, they are fabulous, thank you very much to you all for them. We are sure the new owners will be knocked out and it will help to add extra pleasure to their new home purchase" E. Langhorn, Gulf Property Developments Ltd. (5 Sept 08) |
| The binder has arrived and it’s perfect – just like they all are. Thanks very much for supplying it at short notice, our client will be delighted with it I’m sure. M. Vazquez, Willoughby Stewart Associates (10 Sept 08) |
| Just a quick email to thank your company for such good service. Your Graham Sweetinburgh did a good job selling to me. Once you finally received my order your Delia was very quick to respond and again was waiting for me to reply to all your queries. Then the process was passed to Sam which was also constantly ringing me to get information to get this draft copy for me. We had the big launch party on Friday 25th July and I wanted to have a copy of the manual to leave with sales brochures. AND YOU DID IT!!!! It was only from the dedication of your staff that YOU got that draft copy to me in time! On top of all the above the manual looks BRILLIANT. Thanks again to all your staff at Classic Folios S. Bellco, Bellco Estates (30 July 08) |
| "Just a short email to say thanks very much for a nice job on my custom folios. The extra touches of the sportomatic font and lettering and the 2.2 litre engine outline engraving really set the whole thing off. Please pass my thanks onto all concerned. Private MotorFolio customer (23 July 08) |
| “Many thanks for reacting so promptly to our urgent requests recently. I am very grateful to you for prioritising us. People this end could do with taking a leaf out of your book!! Please pass on my thanks to the rest of your team who also helped to make this possible.” Octagon Developments Ltd. (3 June 08) |
| “Thanks for such a very quick turnaround, especially as it was a Bank Holiday.” Strata Homes, MINT sales office (8 May 08) |
"Many thanks for your efforts in getting the Homeowners Packs out on time once again - they were delivered yesterday and look great as usual" Swift Group (8 May 08) |
| “Just wanted to drop you and your team a quick note to say thank you. Our Owners Manuals have arrived and they have blown our socks off! They look A-mazing. It has been difficult to keep everyones sticky mitts off here as everyone seems to want to man handle them! Can you please pass on our thanks to everyone there for a job very well done. I can't wait to send them to the client - I'm sure they will be blown away too.” Willoughby Stewart Associates (13 Feb 08) |
| “Working with Classic Folios to create our new handover document has been an absolute pleasure. What appeared to be a mammoth task was made extremely easy by the CF set up process and efficiency of their staff. Because of their experience and understanding of construction terminology, the CF team were not only able to correct the document, but also make alternative suggestions. From inception to completion, it was the most professional and positive service I have ever experienced, only topped by the fact that the folios arrived ahead of schedule.. now that has got to be a first in the construction industry!” bl developments (30 Jan 08) |
| “Many thanks to your team for making the home owners' manuals for The Gatehaus happen as painlessly as possible. Without your careful scheduling and friendly pursuit for the necessary information, we would not have had a manual ready for our handover deadlines. I will definitely be coming back to you for all our future home owners' manual requirements.” Asquith Properties |
| “We have been very pleased with all aspects of the service from Classic Folios. They really do ensure every detail is carefully considered and we would have no hesitation in using them again for future projects.” Roxan Construction (7 June 07) |
| “Homeowners’ manuals were on my ‘to do list’ but I didn’t have the time. Now Classic Folios do it all for me.” Bridgewood plc |
“Classic Folios consistently produce precisely detailed and personalised HomeFolios that form the cornerstone of our handover process. Their professional approach to every facet of every job means that no detail is overlooked and in more than five years of partnership we have come to know that we can depend on the Classic Folios team as if it were our own.” Crosby Lend Lease (North West) |
| “Our Health & Safety Consultant said this was the best manual of this kind they had seen.” MacLeod Developments |
“Well done. Great product!” Gleeson Homes Southern |
| “These manuals promote customer confidence that they are dealing with a professional company.” Ogilvie Homes Ltd. |
| “We are in no doubt as to the added value that Classic Folios homeowners’ manuals bring. Our customer surveys tell us that purchasers are very pleased to receive a handover pack full of information that they can turn to as a first point of reference. Not only do the packs help relieve the strain on our customer care team, but also show us to be a customer-focused company. And because we know that we can rely on Classic Folios team to deliver every time, this means an enormous weight is lifted off our shoulders.” Countryside Properties (2 November 07) |
| “From the draft document to the finished product, is dealt with professionally, smoothly & with one to one service by yourselves.” Martin Grant Homes Ltd |
| “Very good packs, very high quality appearance, delivered on time, every time.” Norfolk Homes |
| “By ‘adapting’ the original solution we have been able to come up with a mutually workable ‘editing’ process. The considerable time and patience expended in finding the right combination of products was greatly appreciated. The dedication of your staff, together with excellent turn-around times whilst preserving accuracy is a credit to the company.” Ripley Homes Ltd |
| “They look a lot more expensive than they really are!! The purchasers are always impressed with the final pack, both at handover and during first few weeks. The Folios last longer than the champagne and flowers we give at handover. A lot more useful too!” DBS Homes |
| “Please pass on my thanks to all concerned regarding the recent folio for our Clathymore Development. I’m delighted with the presentation and speed with the turnaround of production. I always find your staff helpful and very accommodating.” A&J Stephen (Builders) Ltd. |
| “The manuals present very well – we hardly recognise ourselves! Haven’t had a chance to thank you until now, for turning them round so fast for us.” T.H. Kingerlee & Sons Ltd |
| “Hi, Thanks for sorting that Colin. There’s only so many boxes you can get in the back of a Bora. My Chairman Geoff Hutchinson has just seen the folio and thinks you’ve done a wonderful job. Thanks, they look lovely.” Crosby Homes |
| “I have just returned from holiday to find your homeowners manuals neatly piled on my desk in Cornwall. They look jolly smart. I have given out a few to the punters who have already moved in. They are delighted.” Heritage-UK |
| “I have to say your service to date has been exceptional. I will be spreading the word through our other offices and divisions, you can rest assured. Please pass on my thanks to all concerned at your place.” Dandara Ltd |
| “For all at Lovell the quality of service we provide to our customers is a priority. Classic Folios has provided us with a product which helps us to present essential information regarding our homes and the home buying process in a professional, easy to use document. We have been extremely pleased with the amount of positive feedback that we have received since we introduced the Homeowner Manual.” Lovell Partnerships Ltd |
| “I have referred to the information within my homeowner's manual several times already. The pack is very user friendly and the presentation is second to none.” Lovell - Keepers Gate site office |
| “Overall, the Classic Folios service helps us really achieve both our customer service and satisfaction targets...The attention to detail throughout the process and quality of product make them one of our top suppliers.” Weston Homes |
| “Our Health and Safety Consultant said this was the best manual of this kind they had seen. Sam has been excellent throughout process.” MacLeod Developments |
| “Delia has been wonderful to deal with; prompt, professional and very helpful. We're delighted by the level of service from your team." Premier Properties |
