With a strong reputation for customer care, it is Classic Folios aim to achieve 100% client reorder.  Managing Director, Tim Wood says, 'I think that our client list and sales volumes speak for themselves, but the real keys to our success are obsessive attention to detail and a personal, 'old fashioned' approach to customer service, which initially surprises new clients in an age when impersonal text and e-mail communication has become the norm.'
 
Having commissioned Classic Folios to produce a combined reservation and handover manual, Lovell has since placed further orders for the HomeFolio package.  So pleased were they with the design and quality of their Folios that requests for conference folders and sales presenters followed.

“For all at Lovell the quality of service we provide to our customers is a priority.  Classic Folios has provided us with a product that helps us to present essential information regarding our homes and the home buying process in a professional, easy to use document.  We have been extremely pleased with the amount of positive feedback that we have received since we introduced the Homeowner Manual.”
Joan Cartwright, National Sales Manager for Lovell
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