Crosby
Classic Folios Managing Director, Tim Wood comments, “There is no better physical demonstration of a property developer’s commitment to customer service than the attention to detail and quality of their home handover. I think that our client list and sales volumes speak for themselves, but the real keys to our success are obsessive attention to detail and a personal, ‘old fashioned’ approach to customer service, which initially surprises new clients in an age when impersonal text and e-mail communication has become the norm.”

As consumers become better informed of their rights and demand higher levels of service, property developers are expending increasing time and energy answering minor after-sales queries. Housebuilders are now realising the benefits of presenting a HomeFolio at property handover to head off customer queries before they arise, while enhancing customer satisfaction and generating repeat business and referrals.

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